Returns & Changes
1. Returns are accepted only in products unused products with their tags in their original packaging, with receipt or gift receipt.
2. Refunds shall be made within 15 days after receiving the parcel.
3. Refund is not feasible. After the returning of parcel, the customer receives a coupon of the corresponding amount for his next buy, provided that the above conditions are covered.
4. The customer has the ability to return online or in our physical store. (Chalandriou 1, Agia Paraskevi)
5. Discount items are return to the applicable value and are not return after the expiration of sales.
Process of returning defective product
1. In case of a customer's wish returning a defective product, the courier charge will be at his expense.
2. The package of the refund refers to: IOANNIS SAMARTZIS, EXPLORER OUTDOOR, CHALANDRIOU 1, AGIA PARASKEVI, 15343 ATTICA, 210-6002780
*The returns to the following products are not accepted
- Books and Maps
- Knives and Multitools
- Face masks and Snorkels